Don't Reply All

18 Email Tactics That Help You Write Better Emails and Improve Communication with Your Team 

You’ll Learn:

  • How to assign tasks in emails using the "3Ws" to get things done
  • Why (and how) you should present options instead of asking open-ended questions
  • How to use "If...then..." statements to improve clarity and increase accountability
  • How to write the perfect out-of-office (OOO) reply using a simple template
  • Don’t Reply All provides employees in any industry and of any size with actionable tactics to clearly communicate for purpose and action."

    Janine Sneed

    Director, Cloud Offering Management at IBM
  • Real world advice that can be easily applied for overnight improvements, especially if you manage teams."

    Doug Lucy

    Director of Marketing, AgilQuest Corporation
  • Hassan has masterfully compiled a set of real-world tips & tricks that can be actioned against immediately.
    This book is packed with practical advice for everyone."

    Larry Gioia 

    Director, Health Industries Advisory at PwC
  • I wish everyone who emails me would read this book. "

    Kate Lister

    President of Global Workplace Analytics 
  • The next time you receive a terrible email, reply-all back with a link to Hassan's book!"

    Patrick Linton

    Co-Founder at

Hassan Osman

About the Author

Hassan Osman, PMP

Hassan is a virtual teams and project management expert.

He is currently a PMO director at Cisco Systems*, where he leads virtual teams all around the world on delivering complex IT projects.

Prior to Cisco, Hassan was a manager at Ernst & Young, where he analyzed failing projects at Fortune 500 companies, and recommended solutions to fix them.

He was also a research assistant at Harvard University, where he studied issues related to virtual teams.

Hassan is a certified PMP, CSM and ITIL, and regularly blogs about managing remote teams on 

*Views are his own